About Obicol

Obicol is changing the future of how videos are made by helping over 1 million creative professionals seamlessly collaborate from all over the world.

We're backed by Accel, FirstMark, Insight Partners, SignalFire, Jared Leto, and a host of other amazing investors. Our market-leading product is used and loved by companies such as Turner, Disney, NASA, Snapchat, BBC, BuzzFeed, TED, Adobe, Udemy, and many more.

About the Role

We're looking for a technical customer support specialist to help our users troubleshoot complex issues. You'll work closely with our engineering team to diagnose and resolve technical problems.

Requirements

• 2+ years of experience in technical support or a related role
• Strong understanding of web technologies and SaaS platforms
• Experience with API troubleshooting and debugging
• Excellent problem-solving and communication skills
• Ability to explain technical concepts to non-technical users

Benefits

• Competitive salary and equity
• Paid parental leave for primary or secondary caregivers
• Unlimited PTO and designated Volunteering paid time off
• Yearly stipend for learning and development
• Medical, Dental, Vision Insurance and OneMedical membership
• Flexible Spending Account
• Monthly Work from Home Stipend