About Obicol

Obicol is changing the future of how videos are made by helping over 1 million creative professionals seamlessly collaborate from all over the world.

We’re backed by Accel, FirstMark, Insight Partners, SignalFire, Jared Leto, and a host of other amazing investors. Our market-leading product is used and loved by companies such as Turner, Disney, NASA, Snapchat, BBC, BuzzFeed, TED, Adobe, Udemy, and many more.

About the Role

We’re looking for a customer support manager to lead our UK/Ireland team. You’ll be responsible for mentoring agents, improving support workflows, and ensuring our customers receive world-class assistance.

Requirements

• 4+ years of experience in customer support, with 2+ in a leadership role
• Experience managing remote teams
• Strong analytical and problem-solving skills
• Proficiency with support platforms and reporting tools
• Excellent communication and coaching abilities

Benefits

• Competitive salary and equity
• Paid parental leave for primary or secondary caregivers
• Unlimited PTO and designated Volunteering paid time off
• Yearly stipend for learning and development
• Medical, Dental, Vision Insurance and OneMedical membership
• Flexible Spending Account
• Monthly Work from Home Stipend