About Obicol

Obicol is changing the future of how videos are made by helping over 1 million creative professionals seamlessly collaborate from all over the world.

We’re backed by Accel, FirstMark, Insight Partners, SignalFire, Jared Leto, and a host of other amazing investors. Our market-leading product is used and loved by companies such as Turner, Disney, NASA, Snapchat, BBC, BuzzFeed, TED, Adobe, Udemy, and many more.

About the Role

We’re looking for a customer support specialist to join our billing team. You’ll help our customers with invoicing, plan changes, and payment-related questions, ensuring a smooth experience for every user.

Requirements

• 2+ years of experience in customer support, preferably in SaaS
• Experience with billing systems and payment platforms
• Excellent written and verbal communication skills
• Ability to troubleshoot and resolve issues independently
• Familiarity with CRM tools and ticketing systems

Benefits

• Competitive salary and equity
• Paid parental leave for primary or secondary caregivers
• Unlimited PTO and designated Volunteering paid time off
• Yearly stipend for learning and development
• Medical, Dental, Vision Insurance and OneMedical membership
• Flexible Spending Account
• Monthly Work from Home Stipend